Legal and Returns

Terms of Service

1.      General

In these Terms of Service, "we", "us", "our" or "Koja Health" refers to Koja Health Pty Ltd ITF Koja Group Trust. (ACN:  164 857 309 ABN: 63 272 536 493).  Any reference to "you" means the user of the Website and the purchaser of the goods.

Access to and use of this Website and the goods available through this Website (collectively, the “Services”) are subject to the following terms and conditions. By using our Services, you are agreeing to the Terms and Conditions set out by Koja Health Pty Ltd ITF Koja Group Trust. These Terms and Conditions may be updated occasionally so it is advised that users refer back to these Terms and Conditions regularly to note any changes.

The information contained in this Website is for general information purposes only. The information is provided by Koja Health Pty Ltd ITF Koja Group Trust and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

To the extent permissible by law, we will not be liable for any loss or damage whatsoever including but not limited to loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Koja Health Pty Ltd ITF Koja Group Trust takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

2.        Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Koja Health Pty Ltd ITF Koja Group Trust (or any relevant licensor) and are protected by copyright. All such rights are reserved by Koja Health Pty Ltd ITF Koja Group Trust. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

3.        Terms of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Koja Health Pty Ltd ITF Koja Group Trust you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any order made by you.

When placing an order you warrant that you are over 18 years of age, all details you provide to us are true and accurate and that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

a)     Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

b)     Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.        Disclaimer of Liability

The information in this website is not intended as medical advice. Always check with your Health Care Professional before embarking on any health regime. See label for full ingredients list and use only as directed. If symptoms persist consult your Health Care Practitioner.

Koja Health Pty Ltd ITF Koja Group Trust, its affiliates, directors, employees, agents or assigns, to the extent permissible by law, exclude all liability, for any damages whatsoever arising out of, or in any way related to, the use of this Website. Koja Health Pty Ltd ITF Koja Group Trust accepts no responsibility for the accuracy, completeness or timeliness of the information on this website.

5.        Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

6.        Indemnity

You agree to indemnify, defend and hold harmless Koja Health Pty Ltd ITF Koja Group Trust, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website in breach of these Terms of Service.

7.        Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please contact us if you have any complaints or comments.

8.        Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Koja Health Pty Ltd ITF Koja Group Trust.

If you have any queries or comments regarding our Terms of Service please do not hesitate to contact us at kate@koja.com.au

 

Privacy Policy

 

Privacy Policy

Koja Health Pty Ltd ITF Koja Group Trust are committed to your privacy. Personal information is collected only when you make a purchase, sign up to our newsletter or send feedback on our goods. This information is supplied voluntarily and only used for the purposes of fulfilment of orders, personalisation, or to send out customised electronic newsletters. When processing orders on the site we collect financial information to process payments. This information is collected on a secure server using encryption technology.

If you have any queries or comments regarding our Privacy Policy please do not hesitate to contact us at kate@koja.com.au

 

Returns Policy

 

Returns Policy

Koja Health Pty Ltd ITF Koja Group Trust will happily assist customers with queries about returning or exchanging goods purchased from the Website.

 

Return or Exchange of Non Faulty Goods:

  • All products for return or exchange must be must be unused, in original packaging and in saleable condition 
    • A receipt must be provided

Exceptions 
Unfortunately we cannot offer a refund or exchange (unless the goods are faulty) in the following cases:

  • For change of mind purchases
  • When the packaging has been opened
  • More than 30 days after date of sale
  • Custom made products 

If you think that there is a fault with the goods you have received, please let us know straight away by contacting us- kate@koja.com.au. Please include as many details as possible about the order and the problem with the goods.

If you do change your mind after purchasing, in some special circumstances we may be able to offer a refund. There is a $9.00 AU fee to process a refund which is passed on from our merchant facility. 

Our liability in relation to faulty goods is limited to the replacement of the goods or the supply of equivalent goods or the payment of the costs of acquiring equivalent goods or replacing equivalent goods.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes.

We recommend you use a postal service that insures you for the value of the goods you are returning.

 

If you have any queries or comments regarding our Returns Policy please do not hesitate to contact us at kate@koja.com.au